Users do not want to hunt through a manual
A doctor, nurse, patient, caregiver, distributor, or support agent often needs one small task answer at the moment of use.
Micro-Training Support Pack
Turn repeated device-use questions into reviewed 10-30 second video answers.
TrueMedDevice helps medical-device companies convert approved instructions, training notes, and support questions into short visual cards that users can find by voice, text, web link, or QR code.
The customer problem
Medical-device users often need one answer, not a full article or manual.
This service is for products where people need a little help to use the device correctly, understand a feature, complete a setup step, or know when to stop and contact support.
Support teams repeat the same explanations
The same setup, alarm, cleaning, accessory, calibration, and replacement questions can consume support time every week.
Sales and distributors may explain the product differently
Short reviewed cards give commercial and channel teams one approved way to show how the product is used and what problem it helps solve.
Some questions should not be answered loosely
Clinical, complaint, safety, service, or claim-sensitive questions should route to the right owner instead of becoming an improvised answer.
What changes
From a support paragraph to a video card a user can act on immediately.
The goal is not a cinematic product video. The goal is a reviewed, source-backed, task-level answer: show the step, repeat the three key words, and route anything outside scope to the right person.
- How do I replace the cartridge?
- Why is this alarm showing?
- Where do I find the serial number?
- How do I clean this part after use?
- What do I check before first use?
- When should I call support instead of continuing?
Source paragraph
To replace the cartridge, remove the used cartridge only after the device shows the ready state. Align the arrow on the cartridge with the slot, press until an audible click is heard, confirm the green check on screen, and contact support if an alarm remains.
22 sec
Replace the cartridge
Click
Align arrow. Press until it clicks. Confirm the green check.Source: IFU section 5.2
Searchable video demo
Type a real use question. The matching short card appears first.
This sample uses generic device scenes only. A customer version would use the manufacturer's approved Instructions for Use (IFU), manual, training material, and reviewer-approved escalation rules.
Voice or text search
Ask for the task
Turn on the device
12 secQuery match: "how to turn on"
Replace the cartridge
18 secQuery match: "replace cartridge"
Clear Alarm 12
20 secQuery match: "alarm 12"
If the user's question is outside the reviewed card set, the real system should route to support, field service, clinical, complaint, Regulatory Affairs / Quality Assurance (RA/QA), or legal review.
Matching video card
Turn on the device
Connect power, hold the power button, and wait for the ready screen.
12 sec
Sample device support
DemoREADY
1-2-3
1Connect power
2Hold button for 2 seconds
3Wait for Ready
Caption: Connect power, hold the power button, and wait for the ready screen.Source: Quick-start guide, section 1
Manufacturer-approved wording controls the final answer.
Unresolved issues escalate with the user's task context.
How the service works
The pilot starts with your real questions and your approved source material.
01
Collect the top 10 questions
We start from real customer, clinician, patient, distributor, field-service, or support questions your team already hears.
02
Map each answer to a source
Instructions for Use (IFU), user manuals, training material, approved frequently asked questions, support notes, and reviewed website copy become the answer source set.
03
Draft short video cards
Each question becomes a 10-30 second storyboard with visual steps, voiceover text, captions, source status, and escalation language.
04
Route for manufacturer review
Your support, commercial, clinical, legal, field-service, and Regulatory Affairs / Quality Assurance (RA/QA) owners approve what can be used.
05
Publish a searchable support page
Users reach the cards through a web link, quick response (QR) code, voice search, text search, or support-page entry point.
What the buyer gets
A small support asset you can test before building a bigger platform.
The first pilot is intentionally narrow: one product or product family, one set of common questions, one reviewed card library, and one lightweight search page.
- Top-question map for one product or product family.
- Source ledger tied to the relevant Instructions for Use (IFU), training, manual, support, or reviewed website material.
- Up to 10 short-video card scripts and storyboards.
- Three produced sample video cards for the first pilot version.
- Voice and text search landing page prototype for the reviewed cards.
- Plain-language captions below every video for users who cannot watch audio.
- Escalation matrix for support, field service, clinical, complaint, RA/QA, legal, or manufacturer review.
- Pilot learning report showing the questions, gaps, and next content to produce.
Voice or text entry
The user describes the task. The page retrieves the reviewed card.
The voice interface is not there to invent answers. It is a faster way to find the right reviewed card. If the question is outside scope, the page directs the user to the correct support or review path.
Support search
Ask for the task
How do I clear this alarm?
Clear Alarm 12 and check the cartridge seat
18-second reviewed card. Shows the first check, what not to force, and when to call support.
Picture guide: screen status before restart
Static visual backup for users who cannot watch audio.
If the alarm remains after the reviewed check, stop and contact support.
Pricing hypothesis
Start with a pilot, then decide whether the full video library is worth building.
Conversation starter
US$1,500
Top 10 question intake, source map, and one visual sample card. Useful when the team wants to test the concept internally before production.
Micro-training pilot
From US$4,800
Top 10 question map, reviewed scripts and storyboards, three produced sample video cards, voice/text search prototype, and escalation matrix.
Production expansion
Quoted by scope
Full video set, additional languages, device-family variants, QR deployment, support analytics, and monthly content refresh.
Manufacturer review stays in control
TrueMedDevice organizes the question set, source ledger, scripts, short video cards, support page, and escalation matrix. The manufacturer and qualified reviewers approve final customer-facing instructions, training language, claims, warnings, and support routing.
No unsupported answers
This service does not determine safety, effectiveness, compliance, complaint status, Medical Device Reporting (MDR) status, corrective and preventive action (CAPA) need, repair conclusion, clinical action, or use outside approved instructions.
Discovery question for your team